CASE STUDY
Unlocking Operational Excellence: Harnessing the Potential of IT Managed Services!
Customer:
Australian conglomerate with a business focus on rare earth mining and advanced material refinery plants with 1500+ IT users operating from multi-Geo locations.
Business Challenges:
- Multiple IT vendors and partners lacking ownership, impacting Service Uptime and SLA.
- Limited business agility, scalability, and reliability due to legacy infrastructure.
- The branch network lacks "Hybrid IT Ready" capabilities to securely access the public cloud and Internet.
- Longer problem resolution times and outdated software and applications are leading to a subpar user experience.
- High CAPEX required to refresh Legacy IT, leading to a high Total Cost of Ownership (TCO).
Solutions: Complete IT Transformation to Hybrid IT Managed Services.
- Primary & DR Private Cloud with the capability to run Active-Active @ 99.95% SLA to meet BCP requirements.
- SD-WAN with Application Optimization and Acceleration to Multi-Cloud (Private, Azure and O365).
- Best-in-Class Advanced Information Security Protection & Intrusion Prevention System, Email and Content Security, Data-Leakage Protection, and Endpoint Protection.
- Advanced Enterprise Mobility & Security Solutions for Mobile Workers
- Advanced IP Telephony with TEAMS Integration for Multi-Geo Locations.
- 24/7 Hybrid IT Managed Services with Advanced Security Surveillance based on ISO 27001 & SOC 2 best practices.
Benefits:
- One-Stop Hybrid IT Managed Service Provider with end-to-end ownership and SLA.
- Improved Cost Efficiency with Pay-as-go-Grow OPEX model and cost-savings.
- Increased Business Agility-Scalability-Performance-Security.
- Better User Experience.
- Ready to cater to New Business Innovation and Growth.
